Privacy Policy
At ValvePro, we take your privacy seriously. We collect and use personal information only when necessary to provide our products, services, and support, and we handle all data in line with UK GDPR and the Data Protection Act 2018. Your information is kept secure, never sold to third parties, and only shared with trusted partners where essential. You have full rights to access, update, or delete your data at any time.
1. Introduction
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us online, or use our services. We comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information – Name, email address, phone number, company name, and job title.
- Technical Information – IP address, browser type, operating system, and device information.
- Usage Data – Pages visited, time spent on the website, and interaction with website features.
- Enquiry Information – Details you provide when contacting us through forms, email, or live chat.
3. How We Use Your Information
We use your information for:
- Responding to enquiries and providing customer support
- Supplying products or services you have requested
- Processing orders and managing accounts
- Improving our website and user experience
- Sending relevant marketing communications (only with your consent)
- Meeting legal or regulatory obligations
4. Legal Basis for Processing
We process personal data based on:
- Your consent – for marketing and optional communications
- Contractual necessity – when providing products or services you’ve purchased
- Legal obligations – when required by law
- Legitimate interests – such as improving our services and website security
5. How We Protect Your Information
We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption where necessary, and restricted access to personal data.
6. Sharing Your Information
We do not sell your data to third parties. We may share your information with:
- Trusted service providers who assist in operating our website and services
- Professional advisers such as accountants or solicitors
- Law enforcement or regulatory authorities where required by law
All third parties are required to keep your data secure and use it only for the agreed purpose.
7. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes it was collected for, or to comply with legal and regulatory requirements.
8. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to the processing of your data
- Withdraw consent at any time (where consent is the legal basis)
- Request data portability in a usable electronic format
-
To exercise your rights, contact us using the details below.
9. Cookies
Our website uses cookies to improve functionality, analyse site usage, and personalise content. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us.